Die nachfolgende Produktebeschreibung stammt von woocommerce.com.
Richpanel is the Helpdesk software built for Ecommerce teams to support customers at scale in a fun, easy, collaborative way.
Teams using legacy tools like Zendesk and Freshdesk, have to toggle between multiple tools like live chat, tickets & WooCommerce admin. Richpanel integrates with WooCommerce enabling your team to view all customer data right inside the helpdesk. With all the tools in one place, support agents become 80% faster in resolving customer issues.
1. Manage all customer messages from one place
Customers can contact you via chat, email & WhatsApp* and you can easily manage all conversations from one single view.
2. Spend less time switching between tools
Richpanel pulls customer’s orders, website activity, and past conversations inside the helpdesk. Agents will have all context to resolve customer queries quickly.
3. Easily collaborate in and across the team
Built for support teams of all sizes, Richpanel has all the tools to help you collaborate across different roles and functions in your team to resolve customer issues faster.
4. Convert visitors to customers with live chat
Offering advice over chat makes it easier for your customers to make a purchase. Customers treated with good service make bigger orders!
5. Free up your agents from mundane data collection (with chatbots)
Free up your support agents by automating repetitive tasks. The bots can automatically collect visitor emails, set reply-time expectations, qualify visitors, and do skill-based routing.
6. Measure the ROI of customer service
See how agents are performing at customer feedback & response times and assisting conversions. Richpanel also measures what agents are influencing sales and creating long term customer relationships. Filter reports by tags, channel (live chat, email, social) & agents.
Help & Support:
If you have any additional questions, feel free to start a chat with us on Richpanel – we are available 24/7/365!
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